Contact us about a roof in Sydney

Phone and hours

Call 02 3814 2198.

• Monday to Friday: 8am to 5pm
• Saturday: 9am to 1pm
• Sunday: closed

Outside these hours, use the form below and we will reply on the next business day. For storm damage that is dangerous or cannot wait, contact the NSW State Emergency Service on 132 500, or 000 if there is a risk to life.

What to tell us

The more we know, the faster we can line up the right contractor:

1. Suburb of the property.
2. Type of building: house, terrace, townhouse, unit block, shop or warehouse.
3. Roof material, if you know it: concrete tile, terracotta, slate, steel or old cement sheet.
4. Approximate age of the house or the roof.
5. The problem: where the leak shows, when it started, whether it happens in all rain or only in wind.
6. Anything else on the roof, such as solar panels, skylights or air conditioning.
7. Photos, if you have them, taken from the ground or inside.

What happens next

We confirm the details with you and arrange an inspection with an independent local roofing contractor. The contractor inspects the roof and, where accessible, the roof space, takes photos, and provides a written quote. There is no charge for the inspection or quote, and no obligation to go ahead.

Service area

Metropolitan Sydney. If your property is on the edge of the metro area, call and we will tell you straight away whether a contractor can reach you.

Before anyone gets on the roof

Keep off the roof yourself, especially when it is wet. If water is coming through, move valuables and electrical items away, put a bucket under the drip, and switch off power to affected circuits if water is near light fittings and it is safe to do so.

For an idea of costs before the inspection, see our 2026 cost guide.